MANAGING MY BOOKING
How can I manage or cancel my bookings?
By Pia1 author15 articles
Booking Changes
Information on how you can change individual appointments or the complete booking or even change your cleaner
- How can I adjust my entire recurring booking?Find out how you can customize all future appointments for your regular booking – be it the day, time, duration or frequency.
- How can I change my booking before it has been confirmed?Here you will find information on how to change a current open booking request.
- How can I change my cleaner?Would you like to change your current service provider? No problem! Find out how easy it is to choose a new service provider.
- Appointments on Public Holidays: How to Coordinate Smoothly with Your Service ProviderLearn how to manage holiday appointments, avoid misunderstandings, and easily adjust your bookings.
- How Can I Add More Appointments to My Future Bookings?Would you like to extend your future booking by adding additional appointments or a recurring schedule? Here’s how you can easily do it.
- How can I adjust a past appointment retroactively?Has your cleaning appointment already taken place, but the actual details differ from the original booking?
- Can I pause my recurring order?Find out how to temporarily pause your recurring order during an absence without losing your preferred cleaner.
- Can I change the hourly rate of my active booking?Learn how hourly rate changes work and who can initiate them for ongoing bookings.
- How can I adjust a single appointment?Find out how to quickly and easily adjust the date, time or duration of a single future appointment.
Cancellations
Information on how to cancel or skip individual appointments or even the entire booking
- How can I close an open request?Find information on how to close or end a currently open booking request.
- How can I cancel a single booking?Learn how to easily cancel a single upcoming appointment.
- How can I cancel my regular booking?
- Understanding and Avoiding Cancellation FeesHere’s how cancellation fees work – and how you can easily avoid them by canceling your appointment on time.
- Is there a contract period?
- Can I Restore a Canceled Appointment?Information on how to restore an appointment that was canceled by mistake.