Made a mistake while booking? Or have your plans changed before a service provider has accepted your request?
No worries. We're happy to help.
However, once a booking request has been sent to service providers, it can't be edited directly.
❓ Why can't I change my booking?
When you submit a booking request, it's sent to service providers who are available for the date and time you selected.
If you change those details afterwards, a completely new search for available service providers would be needed. For this reason, an open booking request can't be updated once it has been sent.
💬 Need to change the date or time?
If you'd like to change your booking before it has been confirmed, please contact our Support Team through the Help Centre chat.
We'll be happy to help you find the best solution.
⏳ What happens next?
Once you get in touch with us, we'll review your booking request and advise you on the best way to proceed.
Depending on your request, we may recommend creating a new booking request with your preferred date and time.
💡 Before contacting support
To help us assist you more quickly, please have the following information ready:
your preferred new date and time
your booking address
any other relevant booking details
The more information you provide, the quicker we can help.
💬 Need help?
Our friendly Support Team is available Monday to Saturday and is always happy to assist you.
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