BOOKING MANAGEMENT
How can I manage or cancel my bookings?
10 articles
Booking Changes
Information on how you can change individual appointments or the complete booking or even change your cleaner
- How Can I Change My Booking Before It Has Been Confirmed?Need to make changes before your booking is confirmed? Learn what you can update and how to manage your request.
- How to Adjust a Single AppointmentNeed to reschedule just one cleaning appointment? Learn how to change the date, time, or duration without affecting your recurring booking.
- How Can I Adjust My Entire Recurring Booking?Learn how to update your recurring cleaning schedule, including the day, time, duration, or frequency of your appointments.
- How Can I Replace My Service Provider?Prefer a different service provider? Learn how to request a change and what happens after you submit your request.
- How Can I Adjust a Past Appointment After It Happened?Learn how to request changes to a completed appointment if the booking details need to be corrected after the service.
- Can My Cleaner Increase the Price of My Order?Learn how price changes work, when your approval is required, and what happens if you choose not to accept a new hourly rate.
Cancellations
Information on how to cancel or skip individual appointments or even the entire booking
- How Can I Cancel A Pending Booking?Submitted a request by mistake or no longer need help? Learn how to close an open, unconfirmed booking request.
- How Can I Cancel a Single Appointment?Need to cancel a one-time cleaning appointment? Learn how to cancel your booking and what to expect afterwards.
- How Can I Cancel My Recurring Booking?Learn how to cancel your recurring booking, what happens to your future appointments, and what to expect next.
- Understanding and Avoiding Cancellation FeesHere’s how cancellation fees work – and how you can easily avoid them by canceling your appointment on time.