Sometimes your cleaning needs change. Whether you're moving home or no longer need regular cleaning, you can cancel your recurring booking at any time. If you only need a short break, consider cancelling individual appointments instead.
Here's how to do it.
📅 Step 1: Open your recurring booking
Log in to your Helpling account and open the recurring booking you'd like to cancel.
On the website, go to Home and select your recurring booking.
In the Helpling app, choose the recurring booking you want to cancel.
❌ Step 2: Select Cancel
Scroll to the bottom of the booking details and click Cancel.
✍️ Step 3: Tell us why you're cancelling
We'll ask you to choose a reason for cancelling your recurring booking.
Your feedback helps us improve Helpling and better understand our customers' needs.
Once you've selected a reason, confirm your cancellation.
⚠️ What happens next?
Your recurring booking will be cancelled, and no new appointments will be scheduled after the cancellation takes effect.
If you're unsure whether you want to cancel your entire booking or just one appointment, consider adjusting or cancelling a single appointment instead.
💡 Before you cancel
You don't always have to cancel your recurring booking.
If you simply need a different:
📅 Day
🕒 Time
⏱️ Duration
🔄 Frequency
you can update your recurring booking instead.
💬 Need help?
If you're having trouble canceling your appointment or aren't sure which option is right for you, our friendly support team will be happy to assist you.
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