Life changes, and your cleaning schedule can change too. Whether you've moved to a new routine, need a different day, or want to change how often your home is cleaned, you can easily update your recurring booking through your Helpling account.
📅 Step 1: Open your recurring booking
In your customer profile, go to the Orders section and find the recurring booking you'd like to update.
If you're using the Helpling app:
Tap Orders in the bottom navigation bar.
Select the recurring booking you want to adjust.
🔄 Step 2: Tap Reschedule
Scroll to the bottom of the booking details and select Reschedule.
⚙️ Step 3: Update your booking
You can request changes to your:
Day
Start time
Cleaning duration
Frequency
While making changes, you'll also be able to see whether your current service provider is available at your preferred new time.
Once you're happy with your updates, review your request and send it directly to your service provider.
💬 Talk to your service provider
We recommend discussing any changes with your service provider before sending the request. You can do this:
in person during your appointment, or
through the message function in your Helpling account.
Good communication helps make the process smoother for everyone.
⏳ What happens next?
Your service provider will receive your booking change request and can either:
✅ Accept the changes, or
❌ Decline the request.
We'll notify you by email as soon as your request has been processed.
If your service provider accepts your request, the updated schedule will take effect from your next scheduled appointment.
⚠️ Things to keep in mind
When adjusting a recurring booking:
You can only choose weekly or bi-weekly frequencies.
You can't change a recurring booking into a one-time appointment.
You can't change it to another frequency outside the available recurring options.
This is because one-time appointments usually have a different hourly rate than recurring services.
👤 Want to change your service provider instead?
If you'd like a different service provider for your future recurring bookings, please see: How to Change Your Service Provider
🎄 Bookings on public holidays
Service providers on Helpling are self-employed, so appointments can also take place on public holidays.
Whether a booking goes ahead is up to your service provider. We recommend contacting them in advance to confirm availability or arrange another date if needed.
💬 Need help?
If you have any questions or need a hand with your booking, our friendly Support Team is always happy to help.