Whether you have a quick question or need help with your booking, our support team is here for you. You can reach us through live chat, email, or phone – whichever works best for you.
💬 Chat with us
Need help right away? The fastest way to reach us is through Helpling Support in your account.
You'll find the Helpling Support button in many areas of your customer account, making it easy to contact our service team whenever you need assistance with your booking or have a question.
We usually respond within just a few minutes, so there's no need to wait for an email reply.
📧 Email us
If your question requires more detailed assistance, you can also reach us by email.
Email: [email protected]
We'll respond as soon as possible during our business hours.
☎️ Call our customer support team
Prefer speaking with someone directly? We're happy to help over the phone.
Phone: +49 30 56839280
Before calling, please have your Service PIN ready. This helps us verify that you're the account holder and allows us to assist you more quickly and securely.
👉 Related article: Where can I find my Service PIN?
🕒 Support hours
Our customer support team is available:
Monday to Saturday
8:00 AM – 5:00 PM
Closed on public holidays
If you contact us outside our business hours, we'll get back to you as soon as possible on the next working day.
🌍 Languages
Our support team is available in:
German
English
We're always happy to help and will do our best to answer your questions as quickly as possible.
💡 Which contact method should I choose?
If you need... | Best way to contact us |
A quick question | 💬 Live Chat |
Help with a more detailed issue | |
Personal assistance | ☎️ Phone |