If something doesn't go as expected, you can either contact our support team directly or report the issue yourself through the Helpling Service Portal.
If you need help along the way, our Support team is also available to assist.
🤝 Use the Helpling Service Portal
The Service Portal is the easiest way to report an issue related to your order or service provider.
You can submit a request, track its progress, and receive updates in one place.
📝 How to report a problem through the Service Portal
Log in to your Helpling account.
Open the Service Portal.
Select Report a problem.
Choose the issue that best matches your situation.
Add any relevant details and submit your request.
🧾 What can I report?
You can currently use the Service Portal to:
🧾 Dispute an invoice
⏰ Report that your service provider is running late
❌ Report a short-notice cancellation by your service provider
🛡️ Submit a damage report
🧹 Report a cleaning quality issue
💡 Good to know
For issues that can be reported through the Service Portal, we recommend submitting your request there first. This allows the relevant information to be collected and, where applicable, shared directly with your service provider.
💬 Need help?
If you’re unsure which option to choose or need help submitting your request, please contact our Support team.
We can explain the process, answer your questions, and help you find the right next step.
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How to Use the Service Portal
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Invoice Discrepancy: What to Do If a Charge Seems Incorrect
How to Report a Cleaning Quality Issue