Feedback
Find out how to provide feedback or report a problem
6 articles
- Can I give my service provider a tip?Find out how you can give your cleaner a small tip as a thank you for their service
- How Do Ratings and Reviews Work?Learn when you can leave a review, who can see it, how to request changes, and how to recommend your service provider to others.
- How Can I Report A Problem?Whether something went wrong before, during, or after your cleaning, we'll show you how to report it.
- How to Report a Cleaning Complaint or Poor Cleaning QualityNot happy with your cleaning? Learn how to report a complaint through the Service Portal so we can help resolve the issue.
- My Cleaner Did Not Arrive, Was Late, or Cancelled - What Happens Next?If your service provider is late, doesn't arrive, or cancels your appointment, here's what to expect and how we'll help.
- Someone Other Than My Booked Cleaner Arrived. What Should I Do?If someone other than the service provider you booked arrives, learn what to check, when you should have been informed, and what you can do if you don’t feel comfortable…