If you've received an invoice that doesn't look right, don't worry. Whether you've been charged an unexpected amount or believe there's been a mistake, there are a couple of ways to get help.
Choose how you'd like to resolve the issue.
🤝 Report the issue through the Service Portal
If you'd rather submit the issue yourself, you can do so anytime through the Helpling Support Portal.
How to report an invoice dispute
Log in to your Helpling account.
Click the shaking hands icon in the top-right corner.
Select Report a problem.
Choose Dispute an invoice.
Select the reason for your dispute.
Add any additional information.
Submit your request.
Once submitted, your request is automatically sent to your self-employed service provider for review.
They can either accept or reject the dispute after reviewing the information.
💬 Contact Helpling Support
If you'd prefer to speak with someone directly, our support team is happy to help.
We’ll help you understand the process and guide you through the next steps.
💡 Good to know
Voucher and discount code issues cannot be submitted through the Service Portal.
If your issue is related to a voucher or promotional code, please contact our support team directly instead.
⏳ What happens after I submit my dispute?
Most invoice disputes are resolved within a few hours.
In some cases, the review may take up to 7 days.
If your dispute is rejected and you still need help, our support team will be happy to assist you.
🧾 Who issues my invoice?
Invoices are issued directly by your self-employed service provider.
Helpling facilitates the delivery of the invoice but is not the invoice issuer.
📥 Can I withdraw an open Service Portal case?
Not at the moment.
If you'd like to close an open case, simply contact our support team and we'll be happy to close it for you.
💬 Need more help?
If you have any questions or need further assistance, you can always contact our support team.