PAYMENTS
Informations about payment options, invoices and vouchers
By Pia1 author21 articles
Payment handling
Information on the payment methods, the payment service provider and general information
- Which payment methods do you offer?
- Why does Helpling not offer PayPal as a payment method?
- Can I pay in cash?Information on the payment process
- When will I be charged?
- What is stripe?
- My payment has failed – what can I do?Learn why payments might fail and how to settle outstanding amounts quickly and easily.
- How Can I Update My Payment Method?Learn how to easily update or add a new payment method in your customer profile.
- The appointment took place, but I have not been charged yet, what do I need to do?
- Invoice Discrepancy: What to Do If a Charge Seems IncorrectYou received an invoice that doesn’t seem right? Here's how to report the issue and get quick support.
- Do I have to pay for travel?
Invoicing
Information about your invoices, invoice downloads and tax
- Where can I find my invoices?
- How can I update my billing address?Learn how to easily update your billing address in your customer account – quickly, conveniently, and with just a few clicks.
- Is VAT declared on the invoice I receive?
- Can I claim the costs for the service on tax?
- Can I download a payment summary
- Why haven't I received an invoice for my previous appointment yet?
- Will I receive an invoice?Learn when and where you’ll receive your invoice and what details it includes.
Vouchers
Information about vouchers and how to use them