PAYMENTS
Informations about payment options, invoices and vouchers
14 articles
Payment handling
Information on the payment methods, the payment service provider and general information
- Which Payment Methods Do You Offer?Learn which payment methods are accepted and how they're used when booking and paying for your cleaning services.
- How Can I Update My Payment Method?Learn how to update your payment method for future bookings in just a few simple steps.
- How to Handle a Failed PaymentFind out what to do if your payment fails and how to update your payment method to complete your payment.
- Invoice Discrepancy: What to Do If a Charge Seems IncorrectThink you've been charged incorrectly? Learn how to report an invoice discrepancy and what information you'll need to help us investigate.
- Having Trouble With a Payment or Charge?Find out what to do if your payment fails, you don’t recognise a charge, or the amount charged for an order doesn’t look right.
Invoicing
Information about your invoices, the billing process itself, and downloading invoices
- Will I receive an invoice?Learn when and where you’ll receive your invoice and what details it includes.
- Where Can I Find My Invoices?Learn where to find, view, and download invoices for your completed bookings in your Helpling account.
- How can I update my billing address?Learn how to easily update your billing address in your customer account – quickly, conveniently, and with just a few clicks.
- Is VAT declared on the invoice I receive?
- Can I claim the costs for the service on tax?
- Can I download a payment summary
- The Appointment Took Longer or Shorter Than Booked – How Am I Charged?Find out how your final charge is calculated when a cleaning appointment lasts longer or finishes earlier than originally booked.
- Refunds and Compensation: When Helpling Can HelpLearn when refunds and compensation may apply and how providers review these requests.
Vouchers
Information about vouchers and how to use them