You can update your payment method at any time from your Helpling account.
Keeping your payment details up to date helps ensure your bookings are processed without interruption.
Update your payment method
🖥️ On the website
Log in to your Helpling account.
Click Account Settings in the top-right corner.
Under Payment Method, select Edit.
Click Add a New Payment Method.
Follow the on-screen instructions to save your new payment method.
📱 In the app
Open the Helpling app.
Tap More in the bottom navigation bar.
Select Account Settings.
Under Payment Method, tap Edit.
Tap Add a New Payment Method and follow the on-screen instructions.
Frequently asked questions
Can Helpling update my payment method for me?
No.
For security and data protection reasons, only you can update your payment method. Our support team cannot make these changes on your behalf.
⚠️ Important
Never share your bank account details or other sensitive payment information by email, chat, or phone. Please enter this information only in your Helpling account, where it is securely encrypted.
Can I remove my payment method?
No.
Every Helpling account must have a valid payment method saved in order to book services. Because of this, an existing payment method cannot be removed without adding another valid payment method.
💡 Good to know
You can update your payment method whenever you need.
Payment details can be changed in both the website and the app.
Only you can update your payment information.
A valid payment method must always remain linked to your account.