How Do Vouchers and Discount Codes Work?

A voucher or discount code can make your next cleaning a little more affordable, but it’s important to apply it at the right stage of the booking process.
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Some discounts are added automatically, while others require you to enter a code before submitting your order. Here’s how vouchers work, what to check if a code isn’t accepted, and what to do if you forget to add one.
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Enter your voucher or discount code before completing your booking.

​On the website: You’ll find the discount-code field in the booking summary on the right-hand side.

In the Helpling app: You can enter the code in the booking summary after choosing the cleaning duration.
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Yes. If your booking is connected to a particular promotion, the voucher may already be added automatically.
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You should be able to see the discount during the booking process before completing your request.

Before using a voucher, check the conditions included with the offer. These may include:

If you received the voucher by email, the applicable conditions should be included there.​

You cannot add a voucher to an existing booking yourself after submitting it.
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However, you do not need to restart the entire booking. Contact our Support team and send them the voucher code. They will check whether the discount can be applied retrospectively.
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Contact our Support team through the chat and include the voucher code you entered.
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The team will check whether the voucher can still be applied to your booking.

No. Multiple vouchers or discount codes cannot be combined for the same booking.
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If the code is invalid, expired, or not eligible for your selected booking, the discount may not appear. Contact Support if you believe a valid voucher has not been applied correctly.
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If you cannot enter your voucher, forgot to add it, or believe the discount was not applied correctly, please contact our Support team and include the voucher code.