How can I chat with my cleaner?

Need to send a quick message? You can use Helpling's chat to communicate directly with your service provider or contact our support team whenever you need assistance.
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The easiest way to contact your service provider is through the Chat section in your Helpling account.
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Click Chat in the navigation bar.

You can also open the conversation directly from your booking.
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Open your order to see your assigned service provider, then select the Chat button next to their details.
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The first time you open the chat, you'll have the option to enable automatic translation.
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This allows you and your service provider to communicate even if you don't speak the same language.
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If you'd like to change the chat language later, you can do so at any time in your Account Settings.
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Need help with your booking instead?
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You'll find the Helpling Support button throughout your account. It connects you directly with our customer support team, who are happy to answer questions about your booking or assist you with any issues.
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We usually respond within just a few minutes.

If you prefer, you can also contact us by email or phone.