Sometimes the right match simply changes. Whether your availability has shifted, you’re looking for someone new, or your current arrangement is no longer the best fit, you can replace your service provider through your Helpling account.
Here’s how it works.
👤 Step 1: Open your recurring order
Log in to your Helpling account and open the booking you’d like to update.
On the website:
Go to Orders and select your booking.
In the Helpling app:
Open the Home section and select your booking.
✏️ Step 2: Select Edit
Scroll to the bottom of the booking details and select Edit.
🔄 Step 3: Select Replace Service Provider
From the available options, select Replace Service Provider.
✍️ Step 4: Tell us why you’d like to make the change
Choose the reason that best matches your situation and add any additional information you’d like us to know.
Your feedback helps us better understand your experience and improve the matching process.
⏳ What happens next?
Once you submit the replacement request:
Your current recurring order and all upcoming appointments will be cancelled.
You’ll see a list of available service providers.
You can select a new service provider for the date and time you previously chose.
The available options may depend on your location, schedule, and current provider availability.
💡 Good to know
Replacing your service provider cancels your current recurring order and all upcoming appointments connected to it.
Your existing appointments will not remain active while you select a new service provider.
💬 Need help?
If you’re unsure whether replacing your service provider is the right option, or you’d like help before submitting your request, please contact our Support team.
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How to Cancel a Single Appointment
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Refunds, Compensation, and Service Credits: When Helpling Can Help