How Can I Adjust a Past Appointment After It Happened?

Sometimes a cleaning appointment doesn't go exactly as planned. Maybe it took a little longer, started at a different time, or another detail needs to be corrected.
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Whether changes can still be made depends on whether the appointment has already been invoiced.

If your appointment hasn't been invoiced yet, your service provider can still update the appointment details during the invoicing process.
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Please note that customers cannot edit past appointments themselves.
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Send your service provider a quick message using the Helpling chat and let them know what needs to be updated.
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This helps ensure the correct information is used before the invoice is created.
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During the invoicing process, your service provider can adjust important appointment details, including:

Once the changes have been confirmed, the appointment will be invoiced using the updated details.
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For example, if the cleaning took longer or shorter than originally booked, your service provider can adjust the duration to match the actual time worked before issuing the invoice.

If an invoice has already been issued, appointment details can no longer be adjusted through the invoicing process.
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Instead, you can submit an objection using the self-service portal.
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On the website, click the shaking hands icon in the top-right corner of your Helpling account.
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In the app, tap the Menu button at the bottom of the screen, then select Service Portal.

Select:

Report a Problem

Open the invoice that relates to your concern.
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Explain what seems incorrect and include any relevant details before submitting your request.

After your objection has been submitted:

Billing requests are usually reviewed quickly by service providers. In exceptional cases, the review process may take up to 7 days.

If your objection is declined and you need further assistance, our Support Team will be happy to help.