Sometimes a cleaning appointment doesn't go exactly as planned. Maybe it took a little longer, started at a different time, or another detail needs to be corrected.
Whether changes can still be made depends on whether the appointment has already been invoiced.
📝 The appointment has not been invoiced yet
If your appointment hasn't been invoiced yet, your service provider can still update the appointment details during the invoicing process.
Please note that customers cannot edit past appointments themselves.
💬 Step 1: Contact your service provider
Send your service provider a quick message using the Helpling chat and let them know what needs to be updated.
This helps ensure the correct information is used before the invoice is created.
✏️ Step 2: Your service provider updates the appointment
During the invoicing process, your service provider can adjust important appointment details, including:
appointment date
appointment time
cleaning duration
✅ Step 3: The invoice is created
Once the changes have been confirmed, the appointment will be invoiced using the updated details.
For example, if the cleaning took longer or shorter than originally booked, your service provider can adjust the duration to match the actual time worked before issuing the invoice.
📄 The appointment has already been invoiced
If an invoice has already been issued, appointment details can no longer be adjusted through the invoicing process.
Instead, you can submit an objection using the self-service portal.
🖥️ Step 1: Open the self-service portal
On the website, click the shaking hands icon in the top-right corner of your Helpling account.
In the app, tap the Menu button at the bottom of the screen, then select Service Portal.
🚩 Step 2: Report a problem
Select:
Report a Problem
🧾 Step 3: Choose "Billing errors or issues with invoices"
Open the invoice that relates to your concern.
📝 Step 4: Submit your request
Explain what seems incorrect and include any relevant details before submitting your request.
🔍 What happens next?
After your objection has been submitted:
a case is created automatically
it is forwarded to your service provider for review
your service provider can accept or reject the objection
💡 Good to know
Helpling is not the invoicing party.
Invoices are issued directly by your self-employed service provider.
Helpling only transmits the invoice.
Billing requests are usually reviewed quickly by service providers. In exceptional cases, the review process may take up to 7 days.
Billing requests are usually reviewed quickly by service providers. In exceptional cases, the review process may take up to 7 days.
💬 Need help?
If your objection is declined and you need further assistance, our Support Team will be happy to help.