We're sorry to see you go.
If you've decided to delete your Helpling account and personal data, we'll guide you through the process. Before you continue, please keep in mind that deleting your data is permanent and cannot be undone.
If you're leaving because something didn't meet your expectations, we'd genuinely appreciate your feedback. Every suggestion helps us improve Helpling for everyone.
📝 Before you request data deletion
Deleting your account permanently removes your personal data from Helpling.
Once the process has been completed:
Your account can no longer be accessed.
Your bookings, invoices, and personal information will no longer be available.
The deletion cannot be reversed.
💡 We recommend downloading any information you'd like to keep before submitting your request, especially your invoices.
🗑️ Request data deletion through your account
If you still have access to your Helpling account:
Log in to your account.
Open Account Settings.
Select Edit in the Personal Details section.
Scroll to the bottom of the page.
Select Request account deletion.
📧 Request data deletion by email
If you can't access your account, you can also contact our Data Protection Team by email.
To help us verify your identity, please send your request from the same email address that's linked to your Helpling account.
🔒 What happens next?
After submitting your request:
You'll receive a confirmation email explaining the next steps.
Your personal data will first be restricted in accordance with § 35 para. 3 no. 1 BDSG.
We'll review your request in line with the applicable data protection regulations.
Once all legal and technical requirements have been met, we'll permanently delete your data and send you a final confirmation.
Most requests are processed as quickly as possible, although in some cases the process may take up to six weeks, for example if additional verification or a legal review is required.
💡 Good to know
Data deletion is permanent.
Download any invoices or other important information before submitting your request.
You can request deletion through your account or by contacting our Data Protection Team.
We'll confirm once your data has been permanently deleted.
💬 Need help?
If you have any questions about deleting your account or your personal data, our support team is always happy to help.