THE APPOINTMENT
How can I prepare for my appointment and what do I do if it doesn't go as expected?
By Pia1 author15 articles
Organisation and Preparation
How do I prepare ideally for an appointment?
- First cleaning? The best tips for preparing!Are you awaiting your first cleaning? Here you can find out how everything works – for a smooth start and a clean home.
- What does the clean include?This article provides an overview of the typical cleaning tasks that may be included in a household cleaning.
- Do I have to provide cleaning materials?
- Add Cleaning Instructions and PreferencesEasily share your cleaning wishes and preferences with your cleaner for the next appointment.
- Do I have to be home during the clean?
- Should I give my cleaner a key?
Feedback
Find out how to provide feedback or report a problem
- Something was damaged. What should I do?Find out in this article how you can proceed if damage occurs during cleaning.
- How can I give my cleaner feedback?Find out how you can provide your service provider with straightforward and effective feedback.
- How can I recommend my cleaner?
- Can I report a problem?Quickly report issues with your booking or service provider via our service team or self-service portal.
- Your Cleaner Hasn’t Arrived – What Now?Your appointment has started but no one has shown up? Here's how to quickly check the situation and what steps you can take.
- My Service Provider Cancelled Last Minute – What Can You Do?Learn how to respond quickly and easily when your cleaner cancels on short notice.
- Can I give my service provider a tip?Find out how you can give your cleaner a small tip as a thank you for their service
- Where can I see the ratings of my cleaner?Find out where to view your cleaner’s ratings and see feedback from previous appointments.
Insurances
Information about insurance