BOOKING A CLEANING SERVICE
What booking options do I have and how do I place a booking?
15 articles
How Helpling Works
Everything you need to know about your cleaner's status and what you should know before making a booking
- Am I the Employer of My Cleaner?Learn how the working relationship is structured when you place a booking through Helpling and what this means for you.
- Are Service Providers Checked and Insured?Learn how service providers are verified before joining Helpling and how liability insurance applies during household cleaning appointments.
Booking Options
What booking options do I have?
- How to Book Your First Cleaning AppointmentNew to Helpling? Learn how to book your first cleaning appointment, choose your preferences, and get ready for your first visit.
- Which booking frequencies are available?
- What is the minimal booking duration?
- How much does the service I book through Helpling cost?Learn how pricing works on Helpling and which factors influence the cost of your selected service.
- For which days and times can I place a booking?Find out when you can make a new booking and what options are available.
- No service provider available at my preferred time – What can I do?Learn why no service provider is available at your desired time and what steps you can take to book a cleaner.
- In which cities can I book a service via Helpling?
- How much is the service fee?
- How can I make sure only my favorites get my new request?Learn how to limit your booking request to cleaners you selected as favorites – and avoid automatic matches with others.
- How Many Hours Should I Book for My Home?Use the cleaning-duration calculator and consider the size, condition, and layout of your home to choose a suitable appointment length.
Special Requests
Information on last-minute bookings or how to request a known service provider again
- I had a provider I really liked, how can I book them again?Rebook a service provider you’ve already worked with and had a great experience with – quickly and easily.
- Can I Place an Order for Someone Else or My Company?Learn how to place an order for another person or a company, and what to expect from the invoicing process.
- Can I make a last-minute booking?Learn how to submit a booking request up to 24 hours in advance and what to consider with short-notice bookings.