Are Service Providers Checked and Insured?

When you invite someone into your home, it’s important to feel confident about who you are booking. Helpling therefore requires service providers to verify their identity before they can offer their services through the platform.

All service providers complete an identity verification before joining Helpling.
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The verification is carried out by an independent third-party company that specialises in confirming identities.

This process verifies that the personal information provided by the service provider belongs to the person creating the profile.
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Service providers booked through Helpling are covered by liability insurance during household cleaning appointments.
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Insurance coverage depends on the circumstances of the incident and the applicable terms and conditions. For more information about what may be covered and how to report damage, see our article on Liability Insurance.

Service providers are self-employed. As is standard for self-employed professionals, they are responsible for arranging and managing their own social insurance, including:

These are the responsibility of the service provider rather than the customer.
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Before sending a booking request, you can review available service-provider profiles and compare information such as:

This can help you choose someone who matches your preferences.
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If you have questions about a service provider’s profile, identity verification, or insurance coverage, please contact our Support team.
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