Why Do I Need A User Account To Book The Service?

Keeping everything connected to your cleaning order in one place can make the whole process much easier. Through your Helpling account, you can view appointment details, communicate with your service provider, access invoices, and manage any changes that come up.
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If something goes wrong, our Support team can also explain the available options and help facilitate communication between you and your service provider. Helpling acts as an impartial marketplace, while the self-employed provider remains responsible for carrying out the service and issuing the invoice.

Your Helpling account allows you to view and manage information relating to your order, including:

Keeping your order details in your account makes it easier to follow what has been agreed.

You can use the Helpling Chat to communicate with your service provider about your appointment.

This gives both you and the provider a clear record of important messages, instructions, and agreed changes.

Invoices are issued by your self-employed service provider after the appointment has been completed.

Helpling facilitates the invoicing and payment process and makes the invoice available through your account.

Eligible household cleaning appointments arranged through Helpling may be covered by liability insurance, subject to the applicable conditions.

For more information about the coverage, see Liability Insurance.

If you experience a problem with an order arranged through Helpling, our Support team can explain the available process and help facilitate communication between you and your service provider.

As a marketplace, Helpling acts as an impartial mediator and does not make decisions on behalf of either party.

If you have questions about an order, payment, invoice, or communication with your service provider, please contact our Support team.
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