Having trouble accessing your Helpling account? In most cases, you can regain access by resetting your password or checking that you’re using the correct email address.
Here’s what to try.
🔑 Step 1: Reset your password
On the login page, select Forgot your password?
Enter the email address registered with your Helpling account. You’ll receive an email containing a link to create a new password.
📧 Step 2: Check your inbox
If the password-reset email doesn’t arrive:
Check your Spam or Junk folder.
Make sure you entered the correct email address.
Check which address previously received emails from Helpling, as this is likely the one connected to your account.
📞 What if I can’t access my registered email address?
If you no longer have access to the email address linked to your account, contact our Support team by phone.
A member of the team will verify your details and help reset your login during the call.
💬 Still need help?
If you’ve reset your password, checked your Spam folder, and still can’t log in, contact our Support team. If you still have access to your registered email address, you can start a chat with us for assistance.
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