Sometimes you may need a little extra help beyond your usual cleaning priorities. You can add instructions to your order or discuss the request directly with your service provider before the appointment.
Helpling does not offer separate task add-ons, and adding an instruction does not guarantee that the task will be completed. Because service providers are self-employed, they decide which requests they are willing and able to accept.
📝 Add instructions to your order
You can add details and cleaning instructions to your order in your Helpling account.
Open your order, select Edit, then choose Add cleaning instructions.
There, you can add or update your preferences before the appointment.
This is optional, but it can help your service provider understand your priorities before the appointment. For example, you can explain which rooms or tasks are most important to you.
💬 Discuss additional tasks with your service provider
If you would like your service provider to complete something beyond the usual cleaning tasks, contact them through the Helpling Chat before the appointment.
Explain what you need and check whether they are able to complete the task within the booked time.
➕ Are there any Helpling add-ons?
No. Additional tasks cannot be selected or purchased as separate add-ons through Helpling.
Instead, you can add instructions to your order and discuss your request directly with your service provider.
👤 Who decides which tasks can be completed?
Service providers are self-employed and decide which tasks they are willing and able to carry out.
Adding a task to your instructions does not guarantee that it will be completed. Your service provider may decline a request, particularly if:
It falls outside the type of work they offer
There is not enough time during the appointment
They do not have the necessary experience
⏱️ Make sure enough time is booked
Extra tasks may require more time than a standard cleaning appointment.
Discuss the request with your service provider in advance and adjust the appointment duration if necessary.
💡 Good to know
Helpling acts as an impartial mediator between customers and self-employed service providers.
The service provider decides which tasks they accept, while you and the provider can agree directly on the priorities for the appointment.
💬 Need help?
If you are unsure whether a task is suitable for your cleaning appointment, contact your service provider through the Helpling Chat.
Our Support team can also help explain how to add instructions or adjust your order.
Related articles
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How to Use the Chat Function
How Can I Adjust a Single Appointment?
Which Cleaning Products Should I Provide?