Every home is a little different, and so is every cleaning.
A standard household cleaning focuses on the everyday tasks that help keep your home fresh, tidy, and well maintained. Before your appointment begins, we recommend taking a few minutes to walk through your home with your service provider. It's a great opportunity to point out anything important and agree on your cleaning priorities together.
Since every service provider is self-employed, they decide which tasks they offer. The final scope of the cleaning is always agreed between you and your service provider.
What's usually included?
Depending on your agreement, a standard cleaning may include the following tasks.
🛋️ Living room, bedroom & hallway
Dusting accessible surfaces
Vacuuming and/or mopping floors
Emptying bins
🍽️ Kitchen
Wiping worktops
Cleaning the sink
Wiping visible kitchen appliances
Cleaning the hob surface
Wiping the dining table
🚿 Bathroom
Cleaning the sink
Cleaning mirrors
Wiping fixtures
Cleaning surfaces and shelves
Cleaning the outside of the toilet
What's usually not included?
Some tasks require additional time or equipment and aren't automatically part of a standard household cleaning.
These may include:
🪟 Window cleaning
🛋️ Deep cleaning carpets or upholstery
📦 Tidying or decluttering
🌿 Cleaning outdoor areas
If you'd like any of these tasks to be completed, we recommend discussing them with your service provider before the appointment.
Have special requests?
No problem.
If there are particular areas you'd like your service provider to focus on, or tasks you'd like to discuss, you can contact them before the appointment using the chat in your Helpling account.
You can also add cleaning instructions to your active booking to help your service provider prepare.
💡 Good to know
Every service provider works independently and may offer slightly different services. We recommend agreeing on your cleaning priorities together before each appointment to make sure everyone has the same expectations.
💬 Need help?
If you have any questions about what's included in your cleaning, our support team is always happy to help.
Related articles
How to Add Cleaning Instructions
How to Use the Chat Function

