Cleaning Checklist: How to Prepare Before the Cleaner Arrives

Your cleaning appointment is just around the corner!
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You don't need to deep clean before your service provider arrives, but spending a few minutes getting your home ready can help the appointment run more smoothly and give your service provider more time to focus on the cleaning itself.
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Here's a quick checklist to help you prepare.

Before the appointment, confirm how your service provider will enter your home.

For example:

Clear access helps avoid delays on the day of your appointment.

Every home is different.
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If there are rooms, surfaces, or tasks you'd like your service provider to focus on, let them know before the cleaning begins.
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You can also add cleaning instructions to your booking or discuss them in the chat.

We recommend storing away:

This helps create a comfortable experience for both you and your service provider.

If possible, remove unnecessary clutter from surfaces and floors.
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There's no need to tidy your entire home, but making important areas easy to reach allows your service provider to spend more time cleaning rather than moving belongings.

If you have pets at home, let your service provider know before the appointment.
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If there are any special instructions, it's helpful to discuss them in advance.

You can use Cleaning instructions to tell your service provider which tasks you’d like them to focus on during the appointment.
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Open your order, select Edit, then choose Add cleaning instructions.
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From there, you can select tasks such as:

You can also use the Cleaning Details field to explain your priorities or add any extra information for your service provider.
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Customers are expected to provide the cleaning products and equipment needed for the appointment, as service providers do not normally bring their own.
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Make sure everything is available before the cleaning begins.
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If you are unable to provide the necessary supplies, contact your service provider in advance to discuss whether another arrangement is possible.

If you have questions before your appointment or aren't sure how to prepare, our Support team is happy to help.