Before your first cleaning appointment, it's important to make sure your service provider can access your home safely and easily.
Whether you'll be home during the appointment, need to hand over a key, or have pets at home, agreeing on the details in advance helps everything run smoothly on cleaning day.
🚪 If you'll be home
The simplest option is to welcome your service provider when they arrive.
Many customers use the first few minutes of the appointment to:
Show them around the home
Discuss cleaning priorities
Answer any questions before the cleaning begins
🔑 If you won't be home
If you won't be available during the appointment, you'll need to arrange access to your home with your service provider beforehand.
Depending on what works best for both of you, this may include:
Handing over a key in advance
Leaving a key in an agreed secure location
Providing another agreed method of entry
We recommend discussing these arrangements directly with your service provider before the appointment.
📝 Sharing entry instructions
If your home has a door code, gate, concierge, parking instructions, or any other information your service provider should know before arriving, let them know ahead of time.
Providing clear instructions can help avoid delays on the day of your appointment.
🐾 If you have pets
Many service providers are happy to clean homes where pets live.
To help your appointment go smoothly, we recommend letting your service provider know in advance if you have pets, especially if they may need any special consideration during the cleaning.
💡 Good to know
For your privacy and security, Helpling recommends discussing home access directly with your service provider before each appointment. Clear communication helps ensure a smooth experience for everyone.
💬 Need help?
If you're unsure how to arrange access to your home or have questions before your appointment, our Support team is happy to help.
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What to Expect During Your First Cleaning Appointment
What to Do If My Cleaner Did Not Arrive, Was Late, or Cancelled