It can feel upsetting and uncomfortable when something seems to be missing after a cleaning appointment, especially when it involves your home and personal belongings. Helpling is here to help you take the right next steps and share the information needed for a careful review.
If you cannot find an item or you suspect theft, please contact Helpling support as soon as possible. Try to include clear details about the appointment, the missing item, and any relevant communication with your service provider.
✅ When should I report a missing item?
Please contact Helpling support if:
You noticed that an item was missing after a cleaning appointment.
You believe an item may have been taken from your home.
You are unsure whether the item is misplaced, but want to document the situation.
You have already checked the usual places and still cannot find it.
You have concerns about home access, keys, or entry instructions connected to the appointment.
If you believe there is an urgent safety concern or a crime has occurred, you may also wish to contact the local authorities.
💡 Before contacting support
Before reporting the issue, we recommend checking:
When you last saw the item
Try to remember the last time and place you saw it.Whether someone else may have moved it
If other people had access to your home, check with them first.The cleaned areas
Sometimes items are moved during cleaning, especially on tables, shelves, bathroom counters, or kitchen surfaces.Your appointment details
Check the date, time, and service provider connected to the appointment.Your messages
If you discussed entry instructions, keys, rooms, or special requests with your service provider, this may help us review the situation.
📁 What information should I send?
To help Helpling understand what happened, please include:
The date and time of the cleaning appointment.
The name of the service provider, if available.
A description of the missing item.
Where the item was last seen.
When you noticed it was missing.
Whether anyone else had access to your home.
Any relevant photos, receipts, or proof of ownership, if available.
Screenshots of relevant messages with your service provider.
Any details about keys, entry instructions, or home access.
Please avoid making direct accusations in your first message. A clear description of what happened helps support review the case more carefully.
🔐 If keys or home access are involved
If your concern is connected to keys, entry instructions, or home access, please include this in your message to support. This helps us understand the full context of your case.
Please note that key handover, key exchange, and key return are arranged directly between you and your service provider. Helpling is not involved in these arrangements, and key loss is not covered by Helpling’s liability insurance.
🔎 What happens after I contact Helpling?
After you contact us, our support team may:
Review the appointment details.
Ask for more information about the missing item.
Check relevant communication connected to the appointment.
Contact the service provider for clarification.
Guide you to the next step if the case needs further review.
Let you know if you should contact another authority or follow a separate process.
The review depends on the information available and the specific details of the situation.
⚠️ What Helpling may not be able to confirm
Helpling may not always be able to determine exactly what happened to a missing item, especially if:
The item was not documented before the appointment.
Several people had access to the home.
The issue was reported long after the appointment.
There is not enough information to connect the missing item to the cleaning appointment.
Communication happened outside the Helpling platform.
Even if the situation cannot be fully confirmed, reporting it helps us document the case and guide you through the available next steps.
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Refunds, Compensation, and Service Credits: When Helpling Can Help
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